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TJ

已加入2022年8月31日

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最后活动2024年10月28日

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的最新活动 TJ

TJ 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!

查看评论 · 已于 2024年10月28日 发布 · TJ

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TJ 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.

 

Way to drop the ball…

已于 2024年10月28日 发布 · TJ

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TJ 进行了评论,

评论Developer updates

In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."

Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.

查看评论 · 已于 2024年3月22日 发布 · TJ

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TJ 进行了评论,

评论Live chat agent guide

@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:

Hi {{visitor_name||there}}!

My name is {{agent_name}}. Nice to e-meet you 😊

and it did not work.

查看评论 · 已于 2022年9月03日 发布 · TJ

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TJ 进行了评论,

评论Live chat agent guide

Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason

查看评论 · 已于 2022年8月31日 发布 · TJ

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