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Casey

已加入2022年12月07日

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最后活动2024年11月24日

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的最新活动 Casey

Casey 进行了评论,

评论Publishing and sharing dashboards

HI Walter Bellante ,

 

Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.

Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)

I would like to put forward the suggestion to include and ongoing schedule option.

查看评论 · 已于 2024年11月14日 编辑 · Casey

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评论Publishing and sharing dashboards

Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?

查看评论 · 已于 2024年11月13日 发布 · Casey

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Casey 进行了评论,

评论Publishing and sharing dashboards

Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months. 

查看评论 · 已于 2024年11月13日 发布 · Casey

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Casey 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+ 1 for adding ‘Share ticket with…’ action for macros

查看评论 · 已于 2024年5月17日 发布 · Casey

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Casey 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 and bcc field for side convo's should be available to use in triggers

查看评论 · 已于 2024年1月17日 发布 · Casey

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Casey 进行了评论,

社区评论 Feedback - Admin Center

I agree, I would love to see this feature

查看评论 · 已于 2023年11月15日 发布 · Casey

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社区评论 Q&A - Sales CRM (Sell)

Or if anyone can suggest a better solution I am very open to hearing it!

查看评论 · 已于 2023年10月20日 发布 · Casey

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Casey 创建了一个帖子,

帖子 Q&A - Sales CRM (Sell)

Hi ZD community,

Hoping for some urgent assistance. 

Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:

I found this community post where a community member suggested the below code solution:

However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:


          {{#each requests}}
          {{#isnt type 'question'}}{{/isnt}}
           
             
               
                  {{#if subject}}
                    {{subject}}
                  {{else}}
                    {{excerpt description characters=50}}
                  {{/if}}
               



               

                 
                 
                 
                    {{status_name}}
                 

               

             
              #{{id}}
             
                {{#is ../current_filter.identifier 'my'}}
                  {{date created_at timeago=true}}
                {{else}}
                  {{requester.name}}
                {{/is}}
             
              {{date updated_at timeago=true}}
             
               
                  {{status_name}}
               

             
           
          {{/each}}
       
     
    {{/if}}
 

已于 2023年10月18日 发布 · Casey

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Casey 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Would also love an update on this one :)

查看评论 · 已于 2023年8月22日 发布 · Casey

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社区评论 Feedback - Reporting and analytics (Explore)

+1

查看评论 · 已于 2023年5月12日 发布 · Casey

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