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Thomas Loesch

已加入2022年1月07日

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最后活动2023年2月01日

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的最新活动 Thomas Loesch

Thomas Loesch 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to a view to a user being able to select his name instead of using Group segmentation or Personal Views.

已于 2023年1月27日 发布 · Thomas Loesch

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Thomas Loesch 进行了评论,

评论Automatismes et déclencheurs

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-updates?page=2#comments.

Quand verra-t-elle enfin le jour !?

C'est clairement un incontournable pour beaucoup de vos clients, moi y compris.

查看评论 · 已于 2022年6月15日 发布 · Thomas Loesch

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Thomas Loesch 进行了评论,

评论Ticket automation and collaboration

Hello, 

As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be able to enter an end-user email addresse in the recipient field.

For many reasons, it makes more sense to create a ticket than to send an email (SLA, automatic reminders, reporting, follow up stakes,...)

Is it something coming up soon?

查看评论 · 已于 2022年4月13日 发布 · Thomas Loesch

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Thomas Loesch 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

查看评论 · 已于 2022年1月07日 发布 · Thomas Loesch

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