Katie Mc Dougall

Is there a way to see the daily average missed chats for certain days of the week? We are interested in seeing Sat/Sun, we already have a daily average of incoming but compare number of missed chats too 

Hi there. 

What is the best recipe to create a activity per hour that the agents are working? I know we can use solve per hour, but is there another metric like ticket updates, if someone is replying but keeping it in pending/hold?
If that is possibe is there a way for it to only count the ticket once, so for example if ticket A has a update and a solve it will only be counted in the solve number? 

Hi. 
We are using agent workspace and are having issues with calls showing after merging a ticket. 

Ticket 1 and 2 are two calls made to the same member, these are merged into ticket 3 - however they do not show the call recording for both, why is this?
 

We have recently changed to chat routing, how can we keep track of assignments missed and rerouted to another agent via the automatic reassignment option for live chat? 

Hello, the minute code is replying with the following error
“There's an issue with the formula. Check your calculation syntax and try again”

Can you also let me know what language this is in?

This is arguably one of the most important metrics for basic monitoring, when are we going to get more information and less empty promises?

If it's not a priority for your team for some strange reason then at least tell us.