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Youli
已加入2024年9月19日
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最后活动2025年2月12日
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的最新活动 Youli
Youli 进行了评论,
We were forced to switch to the new homepage layout today and we totally agree with these comments: the preview feature was the most important feature of this page and now it's gone. We also don't understand why the updates have been moved to the bottom right corner where there's so little space that you can only visualize a few updates without scrolling. But that's the information we need most: why hiding it down there? You could hide all the rest, but not that!
查看评论 · 已于 2025年2月12日 发布 · Youli
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Youli 创建了一个帖子,
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
The customization of the agent workspace is not complete: you can only customize current tickets but when you open a new ticket it will have the standard ticket layout
What problem do you see this solving? (1-2 sentences)
I find the new version of Zendesk is only usable with a good customization
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We open several new tickets on a daily basis
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes I use the old version of Zendesk (without agent workspace) and I wouldn't have any problem to keep on using it, but you force me to upgrade by the end of October.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Very simple: let the personalized default layout apply to all tickets. Why not? I can't see any reason.
已于 2024年9月20日 发布 · Youli
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Youli 进行了评论,
“When you first create a ticket, the standard ticket layout is used no matter what default layout or contextual workspace is configured for the ticket.”
Why? If I set a default layout I want that layout to apply to all my tickets including new created tickets. It's confusing to having new tickets looking different than old tickets. There's no reason for that!
查看评论 · 已于 2024年9月20日 发布 · Youli
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Youli 进行了评论,
I'm testing the new interface again, and I can now put the composer on top but unfortunately this only seems to apply to existing tickets. Every time I open a new ticket the composer is still at the bottom and it gets on top only after updating the ticket. This is very annoying when you have to write an email in a new ticket. Why doesn't the configuration apply to all tickets? That makes no sense.
查看评论 · 已于 2024年9月19日 发布 · Youli
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