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Legacy Mutual Mortgage
已加入2022年9月09日
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最后活动2024年5月01日
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的最新活动 Legacy Mutual Mortgage
Legacy Mutual Mortgage 进行了评论，
ZD - let's say we have a Next Reply Time SLA of 30 minutes. End user says “Thank you”, and we solve the ticket without replying with a public comment because it's not necessary to reply to that. If the ticket is solved, does that pause or cancel or meet the SLA, or is that not considered as meeting the SLA?
查看评论 · 已于 2024年5月01日 发布 · Legacy Mutual Mortgage
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Legacy Mutual Mortgage 进行了评论，
Agree with everyone here. How can ZD justify a change like this when so many customers disagree that it's a better practice? There must be ONE high-paying customer that ZD goes to for feedback, and if it fits their model, it gets implemented. If not, it doesn't. Typical.
查看评论 · 已于 2022年9月09日 发布 · Legacy Mutual Mortgage
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