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Pete
已加入2021年10月16日
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最后活动2024年9月23日
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的最新活动 Pete
Pete 进行了评论,
It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment. We like to test new functionalities to make sure its working right before rolling out to the production environment. Not being able to easily replicate custom objects into sandbox makes that difficult to test.
查看评论 · 已于 2024年9月23日 发布 · Pete
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Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain? Maybe by organization?
已于 2024年9月20日 发布 · Pete
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Hi Ifra Saqlain
I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.
//Hiding description and subject lines from specific new request form
var ticketForm = location.search.split('ticket_form_id=')[1];if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}
I tried using your example in this thread but it still didn't work. Any chance you are able to help?
Thanks
查看评论 · 已于 2023年6月21日 发布 · Pete
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Some of our agents use SSO while others do not. The SSO option on our account is turned on.
Does this mean the resetting password email does not work?
Thanks
查看评论 · 已于 2023年4月28日 发布 · Pete
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Pete 创建了一个帖子,
Hello,
I know it's possible to route tickets based on the email address domain. Is it possible to route tickets based just on an email suffix? For example, we want to identify tickets ending with the suffix .gov and handled them differently.
已于 2023年1月31日 发布 · Pete
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