最近搜索
没有最近搜索

Natalia Lutsevich
已加入2022年1月04日
·
最后活动2022年7月20日
关注
0
关注者
0
活动总数
41
投票
14
订阅
20
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Natalia Lutsevich
Natalia Lutsevich 进行了评论,
Hello @... in the article on the screenshot there is trigger condition Channel is Messaging however I don't find the same condition in my trigger.
Here is the screenshot of what I see:
Also we are routing our clients generally by Country and then transfer them to a right agent not by Nature of Issue. So the question: Is it possible to prepopulate/prefill Country field using GeoIP or something that will track user's location? As a perfect solution we would like our customers just to see two fields Name and Email and hide a country field.
There is not much info about it in Zendesk.
查看评论 · 已于 2022年5月19日 发布 · Natalia Lutsevich
0
关注者
0
投票
0
评论
Natalia Lutsevich 进行了评论,
Yes, I totally agree. Recently there is a mass spam attack going on. It's been one month and we cannot do anything about it. When we Suspend access of the user, after a while he's still able to send us bunch of spam.
Zendesk, are you going to do anything about it?
查看评论 · 已于 2022年4月14日 发布 · Natalia Lutsevich
0
关注者
4
投票
0
评论
Natalia Lutsevich 进行了评论,
I confirm what CJ Johnson said. After upgrading to Agent Workspace, in the chat we cannot see user's info about IP, country and platform they use.
I can only see that info about our agents.
Please clarify this.
A lot of things depend on the user's platform and country when our agents chat with them.
查看评论 · 已于 2022年2月21日 发布 · Natalia Lutsevich
0
关注者
3
投票
0
评论
Natalia Lutsevich 进行了评论,
the metric public comments represent all public comments on a ticket, including both end-user and agent public comments.
Are you sure about that? I did a report on Zendesk Explore and it turned out that Public comments include only agent's replies.
查看评论 · 已于 2022年1月04日 发布 · Natalia Lutsevich
0
关注者
0
投票
0
评论