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Simon Stone
已加入2024年7月18日
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最后活动2024年8月09日
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的最新活动 Simon Stone
Simon Stone 进行了评论,
I'm on an IT team that supports 4 businesses, each with its own zendesk instance which means to support those 4 instances I am paying US$2208 for seats per year. (1 x Support\Team and 3 x Support\Professional)
There should 100% be a light account for management and support for a Zendesk instance, since my role plays no part in processing tickets or interacting with customers.
查看评论 · 已于 2024年8月09日 发布 · Simon Stone
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100% agree that this should be possible. In my industry, we are required to not collect unsolicited PII and sensitive data, and if a customer is foolish enough to include that in the subject line, then we have no choice but to delete the ticket and resubmit with the customer information removed, but at the same time we are not permitted to arbitrarily delete tickets from the system.
查看评论 · 已于 2024年7月23日 发布 · Simon Stone
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Simon Stone 进行了评论,
What about when a customer emails a request to zendesk and includes sensitive data in the email subject line? It seems like there is no way to redact data from the Ticket Subject…
查看评论 · 已于 2024年7月18日 发布 · Simon Stone
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