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David Drysdale

已加入2022年10月12日

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最后活动2022年11月30日

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的最新活动 David Drysdale

David Drysdale 进行了评论,

评论Business rules

Hi team, we have a lot of internal staff emailing our support desk - and a few different inboxes with different email addresses (e.g. planning@... support@... sales@....) 

Is there a way to restrict a trigger to tickets being received in Support at a particular address (Ticket: Received at doesn't seem to be the right call?) e.g. support@...

Similarly can we prevent a trigger firing if tickets are received from address on a specific domain so our internal teams don't receive them?

查看评论 · 已于 2022年11月30日 发布 · David Drysdale

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David Drysdale 进行了评论,

评论Using AI agents for email and web form

Hey team, a few questions:

1) Is it possible to change the text for:
'Do any of these articles answer your question?'
'Does this articles answer your question?'
'Yes, close my request'

2) Where does the feedback go if a customer replies 'No' ?

3) Is it possible to turn off closing the ticket if the customer replies 'Yes' ? We'd like to keep tickets open as a safety net while we build confidence with Answer Bot.

查看评论 · 已于 2022年10月12日 发布 · David Drysdale

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