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Sara Pearson
已加入2021年12月07日
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最后活动2023年8月23日
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的最新活动 Sara Pearson
Sara Pearson 创建了一个帖子,
We need a report that will tell us the last update provided by the assignee of the ticket. Ideally a bar graph that we can group together e.g. 1-5 days since last update by assignee. I dont see any way to report on this right now in Explore.
已于 2023年8月23日 发布 · Sara Pearson
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Sara Pearson 进行了评论,
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Sara Pearson 创建了一个帖子,
Hello,
We are trying to extract all tickets from our Zendesk instance and send to another ticketing platform. I understand that this probably has to be done using the API but I cannot find anything specifically to give to our developer due to the range of things we need from the tickets.
Things we need extracted from the tickets:
Subject
Requester info (name, email, org., requester type)
Assignee
Form
ALL ticket comments (internal, external, call logs)
Ticket events
Attachments
Category and sub-category
Type
Jira ticket #
2-3 Custom fields
If someone could just point me in the right direction in the documentation please, I would greatly appreciate it.
Thanks.
已于 2023年5月09日 编辑 · Sara Pearson
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Sara Pearson 进行了评论,
@... Yes, I followed the instructions exactly. Thanks!
查看评论 · 已于 2022年9月08日 发布 · Sara Pearson
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Sara Pearson 创建了一个帖子,
I am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories.
I want to calculate this time up to ticket status Solved and exclude time between Solved and Closed as we have a 30-day window between Solved and Closed, causing the numbers to be highly inflated.
Is there a way to do this?
已于 2022年7月25日 发布 · Sara Pearson
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Sara Pearson 进行了评论,
Does the link have to be a direct file link?
查看评论 · 已于 2022年6月28日 发布 · Sara Pearson
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Sara Pearson 创建了一个帖子,
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves.
I am looking for a way to run a trigger if a ticket has been assigned to a Level 2 group but not picked up by a specific Level 2 agent for more than a certain period of time.
已于 2022年6月23日 发布 · Sara Pearson
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Sara Pearson 进行了评论,
Has this been done? It still says planned expected plan to release was before the end of 2021
查看评论 · 已于 2022年6月17日 发布 · Sara Pearson
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