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Ravindra Singh

已加入2021年10月28日

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最后活动2022年9月22日

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的最新活动 Ravindra Singh

Ravindra Singh 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

已于 2022年9月22日 发布 · Ravindra Singh

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Ravindra Singh 创建了一个帖子,

帖子 Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

已于 2022年9月22日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Explore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

查看评论 · 已于 2022年7月14日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Writing formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

查看评论 · 已于 2022年7月03日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Explore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

查看评论 · 已于 2022年2月22日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Building reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


查看评论 · 已于 2022年2月22日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Ticket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

查看评论 · 已于 2022年2月12日 发布 · Ravindra Singh

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Ravindra Singh 创建了一个帖子,

帖子 Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

已于 2022年2月12日 发布 · Ravindra Singh

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Ravindra Singh 进行了评论,

评论Zendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

查看评论 · 已于 2022年2月12日 发布 · Ravindra Singh

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Ravindra Singh 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

已于 2022年2月11日 发布 · Ravindra Singh

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