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Rachel Dehoyos
已加入2022年2月01日
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最后活动2022年7月07日
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的最新活动 Rachel Dehoyos
Rachel Dehoyos 进行了评论,
I agree, I think Zendesk should seriously consider this feature sooner than post 9 months. My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms. Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.
查看评论 · 已于 2022年7月07日 发布 · Rachel Dehoyos
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Rachel Dehoyos 进行了评论,
I'd like to request this feature as well. I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings. There isn't an easy or good way to get rid of this erroneous rating. It feels like an admin should just be able to delete it?
查看评论 · 已于 2022年3月23日 发布 · Rachel Dehoyos
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Rachel Dehoyos 进行了评论,
Can I test out the Zendesk community in the standard sandbox?
查看评论 · 已于 2022年2月01日 发布 · Rachel Dehoyos
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