Anita Rajkumar

Please let me know when this functionality will be fully released ETA

Regards,

Anita

this will work 

{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

UDI #: {{ticket.ticket_field_option_title_13823381549204}}

{%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

UDI #: {{ticket.ticket_field_option_title_13823750041364}}

{% endif %}

changing single quotes - not working

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = '<a href='https://medlineqa1634822488.zendesk.com/hc/en-us/articles/6152757011348-pMDR-Keywords'  target='_blank'><span style='color: red; text-decoration: underline; font-size: 14px'><b>Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’</b></span></a>';

/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML =   '<a href='https://collaboration.medline.com/department/custserv/postits/Priority%20%20Todays%20Updates/ZV62%20-%20Item%20Searches.aspx'  target='_blank'><span style='color: red; text-decoration: underline; font-size: 14px'><b>TEST</b></span></a>'; 

The first link is working (document.querySelector)

Second link is not working. Any idea?

any new update on when can we expect the feature to go live (Round Robin assignment) ?

This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable.  please suggest 

First reply time business hours does it excludes the non business hours replies ?

I need to upload data into Location drop down 

It has 3000 options in it.

How to handle it? please suggest

It's not prefilling the location field. please suggest

any suggestion/sample code  on below requirement

Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered