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Jay Parafina

已加入2021年12月10日

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最后活动2022年3月11日

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Hi Gorka Cardona-Lauridsen, 

in a previous post you stated: 


Hi @... both of those features are on our roadmap and expected to be delivered in 2021. Making federated search results available in Agent Workspace is the first of the two to be delivered.


Is Federated search live for the Agent Workspace today (Specifically in 'Knowledge Capture')? If not, do we know then the live date is? 

We have 'suggested articles' live on our Support Ticket Submission flow (as a means for ticket deflection) -- if we implement Federated Search, will external articles generate in the those results?  

Thanks in advance! 

查看评论 · 已于 2021年12月10日 发布 · Jay Parafina

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