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Anna Billings
已加入2023年3月29日
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最后活动2023年11月03日
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的最新活动 Anna Billings
Anna Billings 进行了评论,
+1 for just being able to do this as a trigger.
Additionally, it looks like the layout for webhooks has changed since this article was created and it could use a refresh to match what's current in the UI.
查看评论 · 已于 2023年8月04日 发布 · Anna Billings
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What are the full parameters around which past interactions will show up? I see some customer profiles with a long list of past interactions shown on a ticket - some of which are archived tickets - and others where only a couple of past interactions show up. It seems like there's no consistency between customers.
查看评论 · 已于 2023年7月20日 发布 · Anna Billings
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I agree, this would be a great feature to add for customers to have agency over their messaging experience.
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
查看评论 · 已于 2023年7月18日 发布 · Anna Billings
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Anna Billings 进行了评论,
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
查看评论 · 已于 2023年7月14日 发布 · Anna Billings
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Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.
查看评论 · 已于 2023年3月29日 发布 · Anna Billings
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