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Morris Coyle
已加入2021年10月25日
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最后活动2023年12月28日
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的最新活动 Morris Coyle
Morris Coyle 创建了一个帖子,
Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.
The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.
已于 2022年7月20日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
Did you ever find a solution for this? I have the exact same requirement.
Thanks,
Moz
查看评论 · 已于 2022年7月11日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them. I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.
查看评论 · 已于 2022年5月18日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
Hi CJ,
Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier. I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.
查看评论 · 已于 2022年4月28日 发布 · Morris Coyle
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Morris Coyle 创建了一个帖子,
Hi All
Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?
已于 2022年4月28日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
Is there an easy way of creating Ticket views based on a Customer List?
查看评论 · 已于 2022年3月30日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
Thanks Graeme,
My thoughts exactly. I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket? I initially thought this form was out of the box but turns out it wasn't.
Time to re-built the process i think.
查看评论 · 已于 2022年3月22日 发布 · Morris Coyle
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Morris Coyle 创建了一个帖子,
Hi All,
Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?
Morris
已于 2022年3月21日 发布 · Morris Coyle
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Morris Coyle 进行了评论,
If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:
查看评论 · 已于 2022年3月09日 发布 · Morris Coyle
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