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Roxelle Miayo

已加入2021年11月04日

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最后活动2023年11月07日

Zendesk Customer Care

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Roxelle Miayo 进行了评论，

评论Working with articles in the knowledge base
Product guides

Hi Louise,

Thanks for bringing this up. I have created a support ticket so we can further investigate this. Please expect an email shortly. 

Thank you!

查看评论 · 已于 2022年5月18日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论Using themes and customizing your Help Center
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Hi Aleksandar, 

Unfortunately, the default CSAT survey for Zendesk is only a good or bad rating. If you would like to rate it from 1 to 5, you may use a third-party app instead. You may want to check Zendesk Marketplace for this. 

Zendesk does not support these apps. For this reason, we can guarantee that it will do exactly what you are looking for, but I believe it is worth trying.

Hope it helps! 

查看评论 · 已于 2022年5月18日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论How to manage the help center
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Hi Katie,

We appreciate you getting ahead of troubleshooting. I'll go ahead and create a ticket so we could investigate further. Please expect an email shortly.

查看评论 · 已于 2022年5月18日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论Ticket management
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Hi Jason, 

I believe that your concern is quite similar to Matthew's comment above. Unfortunately, this functionality is currently unavailable as Zendesk ticket IDs are strictly numerical. 

I would suggest posting this in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

Thank you!

查看评论 · 已于 2022年5月18日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

社区评论 Q&A - Tickets and email
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Hi Robert, 

Thanks for the update. I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

查看评论 · 已于 2021年11月25日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

社区评论 Q&A - Tickets and email
社区

Hi Robert,

Thanks for posting. I’d like to know more about what’s happening — was this working okay before? Is the issue only happening when copying an image from Outlook? How about on Gmail? Also, have you tried pasting the image into several other applications?

查看评论 · 已于 2021年11月24日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论Setting up and managing community
Product guides
Hi Brianne,

I've already responded to our existing conversation through messaging — let's continue working from there. 

查看评论 · 已于 2021年11月19日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论SEO and help center search
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Hi Light,

I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

Best,
Roxelle G. 

查看评论 · 已于 2021年11月04日 发布 · Roxelle Miayo

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Roxelle Miayo 进行了评论，

评论How to manage the help center
Help and FAQs

This request was closed and merged into request #9725915 "[Community Post] Why do my artic...".

查看评论 · 已于 2021年11月04日 发布 · Roxelle Miayo

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