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Fritz T.

已加入2021年11月24日

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最后活动2023年12月10日

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的最新活动 Fritz T.

Fritz T. 进行了评论,

社区评论 Q&A - Tickets and email

Hi Mitzki, were you able to do what was suggested by Pedro? If this is still happening, you can post additional information so that we can help you more.

查看评论 · 已于 2022年5月17日 发布 · Fritz T.

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评论Business rules
Hi Dave, 

I don't think you can user triggers or automations for that. Currently, there's no option to do that natively on the system.

查看评论 · 已于 2022年5月17日 发布 · Fritz T.

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Fritz T. 进行了评论,

社区评论 Feedback - Ticketing system (Support)
Hi,
 
The resolution for this has been rolled out. I just want to check if you are still having the same experience.

查看评论 · 已于 2022年5月17日 发布 · Fritz T.

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Fritz T. 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello, 

Please provide an option to either resize or minimize the tags field as it can grow and consume a lot of space once there's a lot of tags in a ticket.

Thank you

已于 2021年12月15日 发布 · Fritz T.

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Fritz T. 进行了评论,

评论Ticket management

Hello Paul,

I understand what you are trying to achieve. Unfortunately, we can't do it now but I recommend posting about this feature request and your use case on our product feedback discussion boards.

Thank you 

查看评论 · 已于 2021年11月28日 发布 · Fritz T.

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Fritz T. 进行了评论,

评论Ticket management

Hello Paul, 

It seems that there’s no option to set a default form per brand, however, you can create branded ticket form so that you can filter which forms will be available to each of your brand. If you already have these forms ready, you can go to Admin Center > Object and Rules > Tickets > Forms. Choose the form that you want to appear only on that brand and then set it under the “Associated Brands”.

Thank you

查看评论 · 已于 2021年11月24日 发布 · Fritz T.

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