Grace Stratton

Under the 'behaviour' tab in programming my bot, I have a programmed message for the 'Start of the conversation' which also displays some answers so that the customer can quickly get help for a specific problem and be taken through the bot flows I have built. However, that message only displays the first ever time a customer uses messaging. Even if the ticket is closed, when they re-enter the chat, they don't get any greeting or suggested answers. Is there any way to change this? If not I find this a big oversight of how the bot is programmed. I don't find the bot to be that helpful if customers aren't quickly able to pick an answer (one of which is talk to a human). Instead they'll have to jump through a lot of hoops and try to guess the right word to use to prompt the bot to do what they need it to do.

"When a user replies to a closed messaging ticket the initial greeting flow doesn't restart." 

What does trigger the initial greeting flow then? In my testing of the Android SDK, I haven't been able to receive the 'Start of the conversation' message since the first time I ever used the widget. Surely you'd expect that the customer would be greeted with the same conversation starter after the ticket is closed on the agent's side?

This is what I'd like the bot to do but I haven't been able to configure it in that way

Is this outdated? I can't see a 'Messaging' section under 'Messaging and Social' in Admin Centre

I don't think this article is applicable to those on the growth plan? I can't see the admin icon ⚙ in my explore. Can someone confirm this?

Is this function available for users on a Growth plan?