royaleagle

Why does a user we suspended for profanity show up as Detected as Spam instead of the User was Suspended?

As a Zendesk Admin, it would be nice to know that we received a request from a suspended user so that we can look at the issue and decide if we want to serve that customer or not.
We have recently implemented a rude/profane customer policy where we suspend access to the ticketing software for a few weeks while the customer cools down.  It would be nice to be able to monitor the suspended tickets for any that came from a suspended user instead of having to guess when it's reported as detected as spam if it was a suspended user or spam.

Also, something appears to be broken in the algorithm as it suspended your team@zendesk email. 

Why doesn't answer bot give suggestions to every question that fits the criteria?

I asked two different questions and answer bot had no response for us.
We use this as a tool to see where we have knowledge gaps, so when someone asks a question, and we don't have an article for it, we write one.