Carlota Tmayer

Every time a ticket is created or updated, all of your triggers run in a cycle against that ticket in the order the triggers are listed. A trigger will fire and update the ticket if its conditions are met during the cycle. A cycle is the entire process of a ticket being checked against all your triggers.

If a trigger updates a ticket during the cycle, the cycle starts over. All the triggers run again, except any triggers that have already fired and updated the ticket. This means a ticket could loop through the trigger list several times before all of the triggers have either updated the ticket or been skipped because conditions were not met. (See the image below.)

So a trigger might run (that is, be checked) several times during a cycle, but it will never fire (that is, take action) more than once in the same cycle because the trigger is not checked again after it fires. And a trigger will not fire at all during the cycle if the conditions are not met.

Because triggers cycle starts over when a trigger fires, triggers can affect one another. A ticket update by one trigger might cause another trigger, where conditions were not previously met, to be true and fire. So the order of your triggers is very important, as an action in one trigger might change a ticket property that was changed by another trigger.