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Lauren Giblin

已加入2022年2月07日

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最后活动2024年12月20日

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的最新活动 Lauren Giblin

Lauren Giblin 进行了评论,

评论Setting up and using Text

If I'm porting am existing registered number, do I have to also register with Zendesk?

查看评论 · 已于 2024年12月03日 编辑 · Lauren Giblin

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评论Routing

I use a combination of Language and Product based skills, however I need to Language based skills to supersede the Product skills. So if I have an English speaking agent they should not be assigned any ticket with any other language. Is the only way to do this is to have any language trigger remove the Product skill or is there something else I can do to keep the additional Product Skill as well?

查看评论 · 已于 2024年1月05日 发布 · Lauren Giblin

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社区评论 Feedback - Voice (Talk)

This would be extremely useful and I agree that not having this feature creates confusion. 

查看评论 · 已于 2023年5月05日 发布 · Lauren Giblin

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社区评论 Feedback - Help Center (Guide)

I have created a Macro called "Thank You Solve" it sets the status to Solved and adds a tag thank_you_solve or whatever you want to use that makes sense. I then exclude that tag from those Metrics. Obviously agents have to use the Macro for this to work or the data will not be correct. 

查看评论 · 已于 2023年3月28日 发布 · Lauren Giblin

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评论Salesforce integration

I just want to confirm that in order to pull over Opportunity details that the contact must be marked as the "primary" on that opportunity. We just found this out by testing a few out that wouldn't pulling over. 

查看评论 · 已于 2023年2月01日 发布 · Lauren Giblin

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评论Additional ticket channels

Is there a place for Admins or Managers to see who's online or agents current statuses?

查看评论 · 已于 2022年12月13日 发布 · Lauren Giblin

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