Nilesh Singh

We are struggling a lot of disconnected chats, particularly with phone users. Many a times and user has to navigate back and forth during the live chat to get some information and if the users takes say more than a minute, the chat gets disconnected automatically which is extremely frustrating to the users. The next time when a different agent connects, the history of the previous chat is also not preserved.

Can someone please let me know what is the best way to avoid such situations as we get tons of disconnections every day? Thanks