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Lara
已加入2022年3月01日
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最后活动2022年3月22日
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的最新活动 Lara
Lara 进行了评论,
Hello Dave,
Thank you for reaching out.
We have experienced the following issue:
We are receiving social media messages (Like. FB, Instagram, etc) via chat box (screenshot enclosed) mixed with Live chat messages. And the agent is confused
We understand that social media messages should be appeared as an open ticket immediately and not to go through live chat box, right?
Any advice to avoid this from happening?
Thank you,
Lara
查看评论 · 已于 2022年3月02日 发布 · Lara
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Lara 进行了评论,
Hello Everyone,
Does anyone experience that agents receive Social Media messages via Chat Live Box?
Is that normal or not?.. and how we can avoid this issue?
Thank you in advance,
查看评论 · 已于 2022年3月01日 发布 · Lara
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