Ali van de Poll

Hey People,

i encounter following issue, which is simply affecting the performance.

Our Dynamic Content is adding a Ticket Field Option, which is the Name of the User.

Hi {{ticket.ticket_field_option_title_24846001}},

This works perfectly if the User entered his User Name, or have send it via Mobile SDK where this will be filled in through automation.

In Cases this field is empty and the Dynamic content is used it places a "-" for the empty ticket field. So the agent has to remove the inserted - or replace it with any name.

Is there any way to avoid an empty ticket field in this constiallation causing a

Hi -, instead of a Hi,

Thanks for suggestions :)