最近搜索


没有最近搜索

Simon Chang's Avatar

Simon Chang

已加入2022年8月10日

·

最后活动2022年8月16日

关注

0

关注者

0

活动总数

2

投票

0

订阅

0

活动概览

的最新活动 Simon Chang

Simon Chang 进行了评论,

评论Ticket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

查看评论 · 已于 2022年8月16日 发布 · Simon Chang

0

关注者

0

投票

0

评论


Simon Chang 进行了评论,

评论Team members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

查看评论 · 已于 2022年8月10日 发布 · Simon Chang

0

关注者

0

投票

0

评论