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Mc Bourgie

已加入2023年6月14日

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最后活动2023年8月09日

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社区评论 Feedback - Ticketing system (Support)

+1 to this functionnality

 

Agents have no way to validate if someone is OOO.

查看评论 · 已于 2023年8月09日 发布 · Mc Bourgie

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评论How to get help with phone call problems in Talk

Hi,

We are planning to activate this functionality in our instance. However, the French Canadian version has major grammatical errors and the French version sound very robotic. Are you planning to introduce more French version or allow users to record their own? The text back is great functionality, however, this decreases the experience a bit!

 

 

查看评论 · 已于 2023年6月21日 发布 · Mc Bourgie

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评论Measuring success

The group SLA feature is great for measuring ownership time. However, we have different targets for ownership time based on the request type for the same group. Are you planning to add additional conditions such as form or custom fields? 

 

Thanks!

查看评论 · 已于 2023年6月14日 发布 · Mc Bourgie

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