Serg Mois

Greg Katechis customers don't split messages and files, for them -  everything is a message ( text message or file message ). And users may start the chat session with some screenshot or document, and only then write a message.

I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.
 

Hello, what may cause 403 Forbidden error when trying to send image

https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback

Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403

env: https://capital1637842213.zendesk.com/

Started getting 403 Forbidden error during sending files using

https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback

Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584
Request Method: POST
Status Code: 403

Is it related with update to the messaging?

update:
I found that zendesk returns 403 when there is no active chat session. The session starts only with a message, not with a file, so if the user decided to send the file as a first 'message' we had to send some 'dummy' message from the user (e.g. Start ), wait a few seconds, and only then send the file.