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Lianne Geerlings
已加入2022年1月25日
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最后活动2022年3月21日
Working in a Software/IT company serving our users.
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的最新活动 Lianne Geerlings
Lianne Geerlings 进行了评论,
There really should be some effort changing this " Account Email" function.
We do not want our end-users to receive an email to create an account at all.
We should be in charge to determine wether they should receive such or not.
Especially having multiple brands, it is even more frustrating. Submitting a ticket for Brand L results in receiving welcome emails from brand T.
查看评论 · 已于 2022年1月28日 发布 · Lianne Geerlings
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Lianne Geerlings 创建了一个帖子,
Currently when your Help Center is enabled, an end-user will automatically receive a "Welcome Email" asking to create a Zendesk User Account.
If you have multiple brands you have no control about the sender e-mail of this message.
So you end up having a customer contacting you about brand A, but receives a welcome message from the email support address from brand B.
- We ( agents/admins ) should be in charge to determine wether end-users should receive such message or not.
- If end-users should receive such message, the corresponding brand should be the sender.
- Welcome notification should be visible in the Event of the support ticket
已于 2022年1月28日 发布 · Lianne Geerlings
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Lianne Geerlings 进行了评论,
I totally agree on this. It is ridiculous that this functionality cannot be controlled by the admins.
Especially having multiple brand is causing even more frustrations. Currently if someone contacts us about brand A, a welcome message is send from the brand B support email.
Customers are getting confused about this.
We have a Help Center for ( Brand L ) Advisors, but we are sometimes in contact with their Clients as well.
That Help Center contains info for the Advisors only, Clients have nothing to do with that at all.
But they also receive the welcome email, for something they do not even have access to.
The same for users of the other brand T, they have nothing to do at all with the Help Center of the
brand L. This should be something fully controllable by and admin.
查看评论 · 已于 2022年1月28日 编辑 · Lianne Geerlings
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