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Carl
已加入2022年1月26日
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最后活动2024年7月05日
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的最新活动 Carl
Carl 进行了评论,
If I enable the auto-release capacity and the ticket with the open status is transferred to another group for follow-up, the system will also mark it as pending. In that case, the next agent in another group cannot follow up. How can we prevent that?
查看评论 · 已于 2024年7月05日 发布 · Carl
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I believe Zendesk previously provided a service that automatically translated agents' replies to the end user's language, but they have discontinued that now. It seems it just started two weeks ago.
查看评论 · 已于 2024年7月04日 发布 · Carl
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Carl 创建了一个帖子,
We need to count:
- One-touch call end-users: only call us 1 time within one week.
- Two-touch call end-users: only call us 2 times within one week.
- Three-touch call end-users: only call us 3 times within one week.
- Four-touch call end-users: only call us 4 times within one week.
- Five-touch call end-users: only call us 5 times within one week.
- 5-10 call end-users: only call us more than 5 times but less than 10 times within one week.
- 10 call end-users: only call us more than 10 times within one week.
How should I write the formula?
已于 2023年10月31日 发布 · Carl
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Carl 创建了一个帖子,
I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.
已于 2023年10月31日 发布 · Carl
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Carl 创建了一个帖子,
I'd like a setting to prevent the agents from solving the messaging without a last reply to a customer. Can we control that?
已于 2023年10月12日 发布 · Carl
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