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Brian Rosenkrantz
已加入2022年2月01日
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最后活动2023年9月26日
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的最新活动 Brian Rosenkrantz
Brian Rosenkrantz 创建了一个帖子,
Hi!
Is it somehow possible to show the timestamp instead of the relative time in date columns like Requested and Updated? - I know it's not possible with native Zendesk settings, but does anyone know any alternative solutions? - Custom fields and triggers or an app... just anything? :)
已于 2023年6月20日 发布 · Brian Rosenkrantz
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Brian Rosenkrantz 进行了评论,
Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?
查看评论 · 已于 2023年2月28日 编辑 · Brian Rosenkrantz
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Brian Rosenkrantz 进行了评论,
When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first.
When I create a ticket via the App, it has a brand selected as default. It's not the Default brand on Zendesk, and it's not a brand that I'm a member of.
How is the default Brand selected when creating a ticket via mobile app?
查看评论 · 已于 2023年2月08日 发布 · Brian Rosenkrantz
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Brian Rosenkrantz 进行了评论,
My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field after the tickets has been submitted. - Is there any way for the End-user to remove the CC's that the End-users originally add to the ticket??
查看评论 · 已于 2022年12月13日 发布 · Brian Rosenkrantz
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Brian Rosenkrantz 进行了评论,
Thx for your reply Pedro Rodrigues
That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(
查看评论 · 已于 2022年12月12日 发布 · Brian Rosenkrantz
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Brian Rosenkrantz 创建了一个帖子,
Hi!
I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets.
When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(
Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?
已于 2022年12月08日 发布 · Brian Rosenkrantz
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