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Pinky Penolio

已加入2023年2月16日

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最后活动2023年2月17日

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的最新活动 Pinky Penolio

Pinky Penolio 进行了评论,

评论Viewing and using dashboards

Hello!

I would like to know if my assumption is correct.

When I open the Live data (including chat) dashboard, I see that there is Zero online agent under the Chat section. And all agents are online under the Support section.

My assumption is that Agent Workspace makes online agents visible on Support section. But when an agent is serving chat, the agent will show up in "Agents online" on Chat. And when there is an ongoing call, the agent will show up in "Agents online" on Talk. Is this correct?

Thanks in advance,

Pinky

查看评论 · 已于 2023年2月17日 发布 · Pinky Penolio

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