Brady Hautman

I was linked to this forum from Zendesk support.  I don't understand why this hasn't happened yet.  What I am looking for is when a client fills out a ticket on our website, I need their name and phone number to auto populate to the user fields so I can text them.  Currently I have a field, on the service ticket, that asks if the client would like to communicate via text or email with us.  Which ever one they choose will create a tag of either text or email.  I created a trigger to send a text if the text tag is present but without the clients phone number getting auto generated, they don't receive our "welcome" email in the form of text because there isn't a number present until I manually copy and paste it in.  To not be able to do this automatically but being able to create triggers off tags is wild to me.  I really wish this would get implemented to give our clients a better end user experience and save time on our service side not having to copy and paste clients phone numbers for every ticket.