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Jason Zajdel
已加入2022年7月18日
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最后活动2022年7月18日
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的最新活动 Jason Zajdel
Jason Zajdel 进行了评论,
Hello all,
I have two problems:
1 - If we use the ZenDesk phone app to make a call to a customer which does not pick up, the call will disconnect, instead of going to voicemail. Are there timeout settings when outbound dialing? In this case a ticket isn't created in Zendesk to verify that I made a call.
2 - The numbers to press while going through a customer's directory do not work as intended. Such as "Press 4 for Suchandsuch Department" will result in a "I'm sorry, that is not a valid option" from their end, but if I use my cell phone then it's fine. I know the problem isn't on their side if my cell phone works correctly, right?
Any help is appreciated!
查看评论 · 已于 2022年7月18日 发布 · Jason Zajdel
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