最近搜索


没有最近搜索

Jason Zajdel's Avatar

Jason Zajdel

已加入2022年7月18日

·

最后活动2022年7月18日

关注

0

关注者

0

活动总数

3

投票

1

订阅

1

活动概览

的最新活动 Jason Zajdel

Jason Zajdel 进行了评论,

评论Additional ticket channels

Hello all,

I have two problems:

1 - If we use the ZenDesk phone app to make a call to a customer which does not pick up, the call will disconnect, instead of going to voicemail. Are there timeout settings when outbound dialing? In this case a ticket isn't created in Zendesk to verify that I made a call.

2 - The numbers to press while going through a customer's directory do not work as intended. Such as "Press 4 for Suchandsuch Department" will result in a "I'm sorry, that is not a valid option" from their end, but if I use my cell phone then it's fine. I know the problem isn't on their side if my cell phone works correctly, right?

 

Any help is appreciated!

查看评论 · 已于 2022年7月18日 发布 · Jason Zajdel

0

关注者

1

投票

0

评论