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Hari V

已加入2023年3月13日

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最后活动2023年10月08日

Zendesk Luminary

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的最新活动 Hari V

Hari V 进行了评论，

社区评论 Q&A - Users, groups, and organizations
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  • Set up a trigger in Zendesk to search for specific keywords in tickets.
    a. When these keywords are found, automatically add an internal note to guide the agent.
  • Create a special ticket group for VIP customers.
  • Set up triggers for notifications to other platforms about VIP tickets.
  • If there's a team for VIP issues, use triggers to:
    a. Automatically assign these tickets to the right team.
    b. Move the ticket to the VIP group.
  • Building a zendesk app that shows an in-portal pop-up notification would be another alternative, and I think this is what you are looking for. 

查看评论 · 已于 2023年10月08日 发布 · Hari V

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