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Nataliia Dovgal

已加入2022年9月23日

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最后活动2023年7月05日

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的最新活动 Nataliia Dovgal

Nataliia Dovgal 进行了评论,

评论Building reports

Hey!

We have been comparing AVG and MED metrics over time, and usually, the difference is small - a few hours. 

However, for the month of December and June, the AVG number is x2, which is rather strange. I wonder the best way to figure out why it is so? I would appreciate your ideas and response!

 

查看评论 · 已于 2023年7月05日 发布 · Nataliia Dovgal

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Nataliia Dovgal 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Jumping into this thread! This feature is very needed

查看评论 · 已于 2022年11月08日 发布 · Nataliia Dovgal

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Nataliia Dovgal 进行了评论,

评论Ticket basics

Hey Gabriel.

Thank you for the suggestion!

However, this isn't working, cause besides Help Center API tickets, we have 2 other different API tickets( This trigger will tag them all and we need Help Center tickets only

查看评论 · 已于 2022年9月26日 编辑 · Nataliia Dovgal

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Nataliia Dovgal 进行了评论,

评论Ticket basics

Hi!

We have a few different Web forms connected to Zendesk.

Is there a way to separate and tag Tickets coming via Help Center?

查看评论 · 已于 2022年9月23日 发布 · Nataliia Dovgal

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