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Eric Weiland

已加入2022年4月25日

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最后活动2022年12月07日

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的最新活动 Eric Weiland

Eric Weiland 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I have to further express disattisfaction on this point with the lack of this ability. This has become painfully clear at end of year and reviewing metrics of tickets that after a year of development and improving how information is captured, half of our tickets have missing information that create a large category of Null responses in metrics which skews our data.

It is imperative that this feature be allowed so that we can modify old tickets to include updated information and simply creating a follow-up does not work as that will skew other metric data.

 

Gaurav Parbat

查看评论 · 已于 2022年12月07日 编辑 · Eric Weiland

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Eric Weiland 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I would also like to request an update on this feature. This is highly important for our reporting as we slowly developed the data in our tickets and now have old tickets that are incomplete.

查看评论 · 已于 2022年10月11日 发布 · Eric Weiland

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Eric Weiland 进行了评论,

评论Managing your email

Hi,

My IT depertmant created a dedicated sub domain name zendesk.ourcompanyname.com , and we want to use that subdomain for sending emails from the Zendesk application.

We appear to be having some difficulty however when in verifying the SPF though the DNS records are verified.

查看评论 · 已于 2022年4月25日 发布 · Eric Weiland

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