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Cláudia Araújo

已加入2022年11月17日

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最后活动2023年10月17日

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的最新活动 Cláudia Araújo

Cláudia Araújo 进行了评论，

社区评论 Q&A - Tickets and email
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Thanks so much for the quick reply Brian!
I have tried this but I am getting the below in response:

Put "https://www.mydomain.zendesk.com/api/v2/tickets/update_many": remote error: tls: handshake failure

Any thoughts to what might causing this? Am I using the wrong endpoint?

Thanks again!

查看评论 · 已于 2023年10月17日 发布 · Cláudia Araújo

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Cláudia Araújo 创建了一个帖子，

帖子 Q&A - Tickets and email
Is it possible to pass the organization name into a custom field of the ticket?

In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field of the ticket.
Is it possible to achieve this with a trigger/automation that would auto-fill the field with the default organisation of the requester (in case they have multiple)?
Many thanks in advance!

已于 2023年10月04日 编辑 · Cláudia Araújo

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