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shweta Ankalaki
已加入2022年9月02日
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最后活动2024年2月06日
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shweta Ankalaki 进行了评论,
Hey Gabriel Manlapig,
Thanks for your response.
Could you please suggest to us the Formula of the custom metrics that gives the different parent and child time logs in different columns?
It would be more helpful for us.
查看评论 · 已于 2024年2月06日 发布 · shweta Ankalaki
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shweta Ankalaki 创建了一个帖子,
Hi Team,
To monitor the duration of time spent by agents on each ticket, we depend on a "time tracking app". However, we've noticed that when agents create a child ticket from a parent ticket using side conversation, the time log from the parent ticket is also duplicated onto the child ticket. This duplication is causing inaccuracies in the time log of the child tickets in explore reports.
This first entry has came from the parent ticket which has logged when the child ticket gets created.
Are you able to offer any guidance on how to prevent this behavior from happening again?
已于 2023年4月10日 发布 · shweta Ankalaki
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shweta Ankalaki 创建了一个帖子,
Is there any way to get both parent and child tickets data, along with their total timelog in one report? Here is a sample report format that explains what I'm trying to achieve:
已于 2023年3月07日 发布 · shweta Ankalaki
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shweta Ankalaki 进行了评论,
Hi Christine,
We have not crossed above mentioned Gmail resources limits. but still we are getting the same issue.
查看评论 · 已于 2022年10月06日 发布 · shweta Ankalaki
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shweta Ankalaki 进行了评论,
Hi There!
We are unable to connect our gmail account to zendesk, we are getting the below error message from zendesk once we connected the Email ID. Can you please help us resolving this error.
查看评论 · 已于 2022年9月02日 发布 · shweta Ankalaki
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