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Gamee Support

已加入2022年9月07日

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最后活动2023年10月03日

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的最新活动 Gamee Support

Gamee Support 进行了评论,

评论Ticket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

查看评论 · 已于 2023年10月03日 发布 · Gamee Support

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Gamee Support 进行了评论,

评论Using the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

查看评论 · 已于 2023年8月25日 发布 · Gamee Support

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Gamee Support 进行了评论,

评论Using the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

查看评论 · 已于 2023年8月24日 发布 · Gamee Support

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Gamee Support 进行了评论,

评论Ticket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

查看评论 · 已于 2023年2月27日 发布 · Gamee Support

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Gamee Support 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

查看评论 · 已于 2023年2月22日 发布 · Gamee Support

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Gamee Support 进行了评论,

评论Ticket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

查看评论 · 已于 2022年9月07日 发布 · Gamee Support

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