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Julie Hinrichs
已加入2022年6月08日
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最后活动2023年4月25日
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的最新活动 Julie Hinrichs
Julie Hinrichs 进行了评论,
Hello,
I have a couple questions...
1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.
2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?
I'd like to get rid of the below example and not repeat it in the thread.
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查看评论 · 已于 2023年4月25日 发布 · Julie Hinrichs
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Julie Hinrichs 进行了评论,
Hello,
Shouldn't a SLA start over once the first SLA is met? See ticket #29145.
查看评论 · 已于 2022年6月08日 发布 · Julie Hinrichs
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