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Pablo Zarricueta

已加入2022年8月05日

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最后活动2024年9月03日

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的最新活动 Pablo Zarricueta

Pablo Zarricueta 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

已于 2024年4月03日 发布 · Pablo Zarricueta

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Pablo Zarricueta 创建了一个帖子,

帖子 Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

已于 2024年1月11日 发布 · Pablo Zarricueta

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Pablo Zarricueta 进行了评论,

评论Using legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

查看评论 · 已于 2022年8月30日 发布 · Pablo Zarricueta

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Pablo Zarricueta 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

查看评论 · 已于 2022年8月05日 发布 · Pablo Zarricueta

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