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Scott D

已加入2022年5月04日

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最后活动2025年1月21日

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社区评论 Q&A - AI and automation

Following up on an earlier question, does anyone know how to add the transcript of the conversation the person had with the bot as a internal note on the ticket?

查看评论 · 已于 2025年1月21日 发布 · Scott D

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评论Creating dashboards

Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?

查看评论 · 已于 2024年11月06日 发布 · Scott D

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评论Team members and groups

Barry Neary - is it possible to get added to the exclusion list for the disconnection service?

查看评论 · 已于 2024年8月14日 编辑 · Scott D

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评论Building reports

Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.

查看评论 · 已于 2023年11月21日 编辑 · Scott D

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评论Zendesk Support app for mobile

Is there anyway in Explore to report on what agents are signing in through the mobile app?

查看评论 · 已于 2023年7月13日 发布 · Scott D

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评论End users and organizations

Is there a limit to the number of Organization fields that can be added?

查看评论 · 已于 2023年6月14日 发布 · Scott D

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评论Business rules

If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?

查看评论 · 已于 2022年10月20日 发布 · Scott D

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评论End users and organizations

No, was just curious is there was limit or cap on the number we could have within the platform.

查看评论 · 已于 2022年8月01日 发布 · Scott D

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Scott D 进行了评论,

评论End users and organizations

What is the maximum number of Organizations that can be created?

查看评论 · 已于 2022年7月29日 发布 · Scott D

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评论Team members and groups

Yes that's correct. Thank you.

查看评论 · 已于 2022年7月28日 发布 · Scott D

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