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Antonio Maninha

已加入2022年3月14日

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最后活动2023年12月28日

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的最新活动 Antonio Maninha

Antonio Maninha 创建了一个帖子,

帖子 Q&A - Help center and community

Hello,
On our support portal we have authentication required...

Is there a way to make certain articles public? No restrictions?
Any help is much appreciated.

已于 2023年6月14日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论Self-service best practices and recipes

That's a great help. Thank you Pedro Rodrigues

查看评论 · 已于 2023年6月08日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论Self-service best practices and recipes

Pedro Rodrigues
I am glad I am not alone on this issue. Alexander Hughes also has the same problem as well all of the Zendesk users...
If you have lots of tickets submitted the ticket generated from the Feedback form gets lost, making it very hard to find.

Is there a way to customize the subject of the ticket generated by the feedback form so it can be identified?

查看评论 · 已于 2023年6月08日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论Self-service best practices and recipes

Hello Pedro Rodrigues James Rodewig,
There is a problem that I can't solve.
When someone submits the form with the feedback how do I retrieve it? Is there anything on the subject of the form that makes retrieving the ticket easier? What would be the ticket subject?
Right now if someone submits feedback it goes to a black hole...

查看评论 · 已于 2023年6月01日 编辑 · Antonio Maninha

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Antonio Maninha 进行了评论,

社区评论 Feedback - Help Center (Guide)

It's just a dream over 10 years long, that shows the commitment to their customers...
We are in need of that feature too and still, this big ask is going again after 10 years to the black hole!!!
Really dissapointing...

查看评论 · 已于 2023年5月25日 发布 · Antonio Maninha

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Antonio Maninha 创建了一个帖子,

帖子 Q&A - Help center and community

Hello,
I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.
How can I make that happen without giving access to our tickets? I just want to give access to the Help Center, nothing else...
Any help is much appreciated.

已于 2023年5月17日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论Using AI agents for email and web form

Hello,
Is there a report that gives more data about this webform? We have the webform enabled but we need to look at the clickthrough rate and good suggestions vs not relevant suggestions.
Any help would be appreciated.

查看评论 · 已于 2023年5月15日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论How to solve issues with the email channel

Hello,
I have the same problem, the issue is exactly the same with the exception that I do not have such user...
I am unable to delete a user that I don't have...

查看评论 · 已于 2023年4月19日 编辑 · Antonio Maninha

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Antonio Maninha 创建了一个帖子,

帖子 Q&A - Help center and community

Hello,
In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).
Can the search results for our help documentation pick up the summary as part of the meta description? In the search results it is picking up part of the body of the kb article... We would like our customers to see the summary of the article in the search results. Is there a way to change this behavior?

已于 2023年4月17日 发布 · Antonio Maninha

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Antonio Maninha 进行了评论,

评论Self-service best practices and recipes

Pedro Rodrigues (opservator.com)
I would love to discuss that further. Feel free to setup a meeting, I think you should have my contact info still.

查看评论 · 已于 2023年4月17日 发布 · Antonio Maninha

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