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James Henline

已加入2022年3月08日

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最后活动2022年6月17日

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James Henline 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Nara

This issue is now at 31 people in agreement. This forum is filled to the brim with complaints about the new editor and how it has broken functionality across your entire userbase. 

This is not good. 

查看评论 · 已于 2022年6月17日 发布 · James Henline

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James Henline 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It is frustrating that this has gone unanswered for over a month. 

This new editor is also breaking integrations with things like Text Expander which is used extensively by support agents. It is also affecting Grammarly corrections as well.

This needs to be addressed ASAP. 

查看评论 · 已于 2022年3月09日 发布 · James Henline

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James Henline 进行了评论,

评论Ticket basics

From what I can see there is no option to disable the fancy editor either globally or per agent. 

查看评论 · 已于 2022年3月09日 发布 · James Henline

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James Henline 进行了评论,

评论Ticket basics

In addition to the issue with using Tab as pointed out above by Peter Coleman, Text Expander apps now do not delete the trigger phrase and force an extra step of removing the trigger phrase from somewhere in the text as the editor seems to hijack some of the clipboard functionality. 

This also is causing issues with Grammarly which also uses the clipboard to quickly replace a word. 

This change is a breaking change that needs to be fixed ASAP. 

At the very least the option to disable the fancy editor and enable Markdown mode needs to be available. 

Additionally, after a number of hours with multiple tickets open I have noticed that there are times where the text field will seem to not accept text input when in reality it is accepting it, it is just not showing it for a moment, and then all of a sudden everything I typed shows up as if it were stuck in a buffer somewhere. 

I hope this can be fixed soon. 

查看评论 · 已于 2022年3月08日 发布 · James Henline

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