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Kian Yuen Wong
已加入2022年3月09日
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最后活动2022年3月09日
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的最新活动 Kian Yuen Wong
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评论Reporting for Talk
Hello there,
Is there any difference between Declined Call Legs and Missed Call Legs?
Which metrics should I refer to track how many calls that my agents missed? Scenario as below:
Caller made a call, call routed to agent A however agent A missed it, call got routed to agent B and B picked it up, if this is not considered a missed call, which metrics should I refer to?
Thank you.
查看评论 · 已于 2022年3月09日 发布 · Kian Yuen Wong
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