最近搜索


没有最近搜索

Kelly 😇's Avatar

Kelly 😇

已加入2022年3月28日

·

最后活动2023年12月28日

关注

0

关注者

0

活动总数

18

投票

2

订阅

7

活动概览

的最新活动 Kelly 😇

Kelly 😇 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

查看评论 · 已于 2023年7月06日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

评论Ticket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

查看评论 · 已于 2022年8月31日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

评论Team members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

查看评论 · 已于 2022年7月12日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

评论Measuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

查看评论 · 已于 2022年6月09日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

评论Apps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

查看评论 · 已于 2022年6月07日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

评论Measuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

查看评论 · 已于 2022年4月06日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

查看评论 · 已于 2022年4月05日 发布 · Kelly 😇

0

关注者

0

投票

0

评论


Kelly 😇 创建了一个帖子,

帖子 Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

已于 2022年3月28日 发布 · Kelly 😇

0

关注者

2

投票

3

评论


Kelly 😇 创建了一个帖子,

帖子 Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

已于 2022年3月28日 发布 · Kelly 😇

0

关注者

2

投票

1

Comment