最近搜索


没有最近搜索

Mike Chiu's Avatar

Mike Chiu

已加入2022年3月23日

·

最后活动2022年8月03日

关注

0

关注者

0

活动总数

21

投票

1

订阅

5

活动概览

的最新活动 Mike Chiu

Mike Chiu 进行了评论,

评论Ticket management

I use Incremental Export API with item ticket_events, and I am confused about the fields in response.

I think for the field event_type within child_events, mostly it maps to the events list in ticket_audit_reference , but the fields seems like not. 

For example, here is one of the child_events returned:

{
          "id": 5003658120975,
          "via": "Web form",
          "via_reference_id": null,
          "is_public": "t",
          "event_type": "Change",
          "previous_value": "0"
        }

And I have no idea about what is the field has been change thru this event.

Is there any detailed document to describe the response format of ticket_events of incremental export api?

Thanks.

查看评论 · 已于 2022年8月03日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk APIs

Hi Greg Katechis

Is there any updates ? thanks!

And I can't find the definition of ticket_events response json format, is there any place that I can check out ? 

Thanks!

查看评论 · 已于 2022年8月03日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk Apps Framework (ZAF)

Hi Greg Katechis

Thanks for your quick reply.

I will make a try based on your suggestion.

Thanks! 

查看评论 · 已于 2022年5月05日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 创建了一个帖子,

帖子 Developer - Zendesk Apps Framework (ZAF)

Hi there, 

Based on the documentation, is it possible if we want to request for Global OAuth Client with existing domain without `d3v-` prefix ?

Asking because there's a domain served already for support for a period of time, but now we need to request a Global OAuth client to serve for another service.   

Any reply is appreciated.

已于 2022年5月05日 编辑 · Mike Chiu

0

关注者

2

投票

2

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk APIs

Hi Greg Katechis,

 

After doing some very rough test between ticket_audits API and `ticket_events` incremental export api with sideload comment_events, got some notes here:

1) ticket_audits contains more events then incremental export events with sideload comment_events

for example, type of ChatEndedEvent, NotificationEvent and WebhookEvent are not shown in `ticket_events` incremental export API.

2) ticket_audits does not skip some arbitrary events. Maybe that's because there're not enormous occurred under my simple testing environment.

3) Rate limit. Requests for incremental export event are only 10 per minute.

So I don't think incremental export api could cover all events in ticket_audits.

And I was wondering if the sideload I used is enough for this testing or is there's anything I miss so far?

Want to seek for some suggestions from you, thanks.

 

 

查看评论 · 已于 2022年4月29日 编辑 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk Apps Framework (ZAF)

Hi Kay,

Yes, finally I didn't use API token for my implementation due the scoped access.

But there's no scope setting for some API like incremental export, ticket_audits ,..., etc and have to ask for scope "read" for all resources which will make scoped access unavailable though.

 

查看评论 · 已于 2022年4月29日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk APIs

Hi Greg Katechis,

Thanks for your reply, sure I will test the export API with service load user. 

Will keep updated. 

Thanks. 

查看评论 · 已于 2022年4月27日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk APIs

Hi Greg Katechis,

Thanks again and there's one thing I want to make sure.

Does incremental export API with service load "user" could cover all the results returned from auditlogs API?

Want to make sure that because it will affect the basic implementation flow for us.

Thanks !

查看评论 · 已于 2022年4月23日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 进行了评论,

社区评论 Developer - Zendesk APIs

Hi Greg Katechis,

Thanks for you reply, on my testing, there is no specific scope for incremental export API either.

it would be appreciated if you can send Incremental Export API scope to discuss as well. 

Thanks!

查看评论 · 已于 2022年4月23日 发布 · Mike Chiu

0

关注者

0

投票

0

评论


Mike Chiu 创建了一个帖子,

帖子 Developer - Zendesk APIs

Hi there, 

I am implementing a flow to track the change events in Zendesk.

For general account activities, I use audit_logs API as user event detection.

For ticket-related events, originally I choose ticket_audits to retrieve but I notice there's a notice 

This endpoint should not be used for capturing change data. When continually chasing the tail of a cursor, some records will be skipped. For this use case, use the Incremental Ticket Event Export API.

So I check the incremental export api, there seems like more than service load can choose like ticket, ticket_events, users and so on.

I am a bit confused about the overlapping among these APIs and have few questions below:

1. Which one is the best choice to monitor all the change events?

2. Does the responses from Incremental Export API fully cover other APIs?

3. What kinds of the records would be skipped during cursor tailing thru ticket_audits API

Any response is appreciated. thanks

已于 2022年4月22日 发布 · Mike Chiu

0

关注者

3

投票

6

评论