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Manisha

已加入2022年10月07日

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最后活动2024年8月28日

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Manisha 进行了评论,

评论Ticket customization

We are able to enter hyphen in number/numeric field. Is it normal?

查看评论 · 已于 2024年8月28日 发布 · Manisha

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社区评论 Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

查看评论 · 已于 2023年3月09日 发布 · Manisha

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评论Managing your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

查看评论 · 已于 2022年10月12日 编辑 · Manisha

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Manisha 进行了评论,

评论Managing your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

查看评论 · 已于 2022年10月07日 发布 · Manisha

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